The waiting period until the complaint may not be longer than 5 days after receipt in the case of transport damage and the like ("externally visible damage") in the case of production issues ("internal damage") no longer than 30 days. Please keep our original packing box until the damage claim has been cleared. You can always contact us for any return question at inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Walt's Comic Shop cannot be made responsible for an eventual loss of the returned item. The buyer is responsible for careful packaging, shipping costs and insurance for the return shipping. Items sent back to us without first requesting a return will not be accepted. To start a return, please contact us first at If your return is accepted, we’ll give you instructions on how and where to send your package. For example, if the comic book was sealed, you must return it in sealed condition, if it was in a special case or box it must be returned in its original packaging, etc. To be eligible for a return, your item must be in the same condition that you received it. We will review this photo and contact you at our earliest convenience to discuss you options in relation to the product issue.We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Upon us receiving the notification of damage or a manufacturing issue, we may request photographic evidence of the parcel and/or the particular product that has the issue. Popcultcha will only accept returns, process refunds, or exchange goods if we are contacted or notified within 7 days of you receiving the goods at your nominated delivery address. If this is the case with your item, please contact Popcultcha immediately via email to or via telephone on 1300 586 291 (Aussie Hotline) or +61 3 5240 7979 (International Customers). However, sometimes items do become damaged in transit or there is some sort of manufacturing issue thereby making the goods unfit for their intended purpose. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door. Here at Popcultcha, we take pride in ensuring that your goods are packed carefully and arrive safely to your nominated delivery address.
We don't like to brag at Popcultcha, but having been in the collectables industry for over 27 years now, we know all about mint condition collectables and the fastidious nature of collecting stuff! What's more is that most of us Popcultcha Peeps are collectors ourselves! What this means for you is that we pack your orders the way we like to receive our own orders, so we take the utmost care in ensuring your goodies get from our HQ to your home safely and securely.
0 kommentar(er)
